Refund policy

We want you to love your Black Out products. If you're not completely satisfied, you can request a return within 7 days of receiving your order.

ELIGIBILITY
To be eligible for a return:
- Your request must be made within 7 days of delivery.
- The product must be unopened, unused and in its original sealed packaging, including the wooden box and outer carton.
- You must share your order number or proof of purchase.

For hygiene and safety reasons, opened or used products cannot be returned.

HOW TO REQUEST A RETURN
To start a return, message us on WhatsApp at 0300 1810862 (messages only) with your order number and the reason for your return.

Once your return is approved, we will share the return instructions. Returns must be sent to:

Black Out Cosmetic
SAHS Cosmetic & Industries (Pvt) Ltd, Warehouse
Near Bahawalpur Road, Khairpur Tamewali
District Bahawalpur, Punjab, Pakistan

Please note: the customer is responsible for return delivery charges. Items sent back without first requesting a return will not be accepted.

DAMAGED, DEFECTIVE OR WRONG ITEMS
Please check your order as soon as you receive it. If the product is damaged, defective, or you received the wrong item, message us on WhatsApp within 48 hours of delivery with photos of the product and packaging. We will review the issue and arrange a replacement or full refund at no extra cost to you.

EXCHANGES
We do not offer exchanges. If you would like a different product or quantity, please return the original item and place a new order.

REFUNDS
Once we receive and inspect your returned product, we will notify you on WhatsApp whether your refund has been approved.

If approved, your refund will be processed within 5 to 7 working days via bank transfer, JazzCash or Easypaisa. As most orders are paid by Cash on Delivery, we will ask for your account details at that time.

Original delivery charges are non-refundable.

QUESTIONS
For any questions about returns or refunds, message us on WhatsApp at 0300 1810862.